Shipping Policy

1. Shipping Methods

We offer the following shipping methods for online purchases:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• International Shipping: 10-14 business days (varies by destination)

2. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination address
• Package weight and dimensions
• Selected shipping method

Free shipping is available for orders over €50 within the Netherlands.

3. Processing Time

Orders are typically processed within 1-2 business days. Processing time does not include weekends or holidays.

4. Delivery

We deliver to addresses within the Netherlands and internationally. Please ensure your shipping address is correct, as we are not responsible for items delivered to incorrect addresses provided by the customer.

5. Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

6. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us immediately at shop@vangoghmuseum.nl. We will work with you to resolve the issue, which may include replacement or refund.

7. International Shipping

International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times may vary based on customs processing.

8. Digital Products

Digital products (e.g., e-books, digital downloads) are delivered immediately via email upon purchase completion.

9. Contact

For shipping inquiries, please contact us at shop@vangoghmuseum.nl or call +31 (0)20 570 52 00.